Construction & Maintenance, Departmental Service Charter
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The main purpose of this Service Charter/Code of Practice is to improve access to Construction and Maintenance Department services and promote quality. It does this by telling our customers the standards of service to expect, what we do if something goes wrong, and how to make contact. A Customer Charter/Code of Practice helps our employees too, by setting out clearly the services the department provides.

Click the links below to download our Service Charter

English version


Kiswahili version